After you plug in the phone cord that came with the device, run the fax test again.Īfter you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. Make sure you use the phone cord that came with the device. Connect the device to an analog phone line and try sending or receiving a fax. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. Try sending or receiving a test fax.Ĭheck to make sure the country/region setting is set appropriately for your country/region. This will not cause a problem sending or receiving faxes. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. Make sure you have correctly connected the device to the telephone wall jack.

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